Introduction to Leadership and Management

What’s it about?

Managing people can be challenging and this Introduction to Leadership & Management course provides you with a complete overview of key management skills, and covers both technical development and relationship skills. Key areas that managers find difficult are; giving constructive feedback and managing poor performers.

Who should attend?

This course covers core Leadership and Management skills that can be applied to almost any management role or industry sector. Aimed at those who directly manage others, who perhaps have not had any formal management training  or those who are relatively new to management or can be used as a refresher course for experienced managers.


New managers and other managers who would like to learn about key management skills to help them manage more effectively and help progress their career.

Professional actors bring the course content to life to develop learners’ skills in a practical, hands-on way in a safe environment.


Course Overview

This course will give managers insights into their management and leadership role and practical strategies for carrying out the tasks of the role.


The role and responsibilities of a manager

  • Understand the roles, functions and responsibilities as a manager

  • Seek feedback on workplace performance to identify strengths, weaknesses and areas for improvement

  • Define the skills and characteristics required of a performing manager

  • How to identify and overcome the common management pitfalls

  • Gather feedback on own performance from different sources

  • Prepare an action plan to address weaknesses and improve performance

Leadership and management 

  • The distinction and the relationship between management and leadership

  • Identifying your leadership/management style

  • How management style can impact upon an organisational climate

  • How to adapt your preferred leadership style and be able to use different leadership styles in different situations

  • Key principles of decision making to demonstrate effective leadership


Effective delegation and gaining co-operation

  • Exploring the benefits and overcoming the barriers to delegation

  • Benefits of delegation

  • How to delegate using a planned, methodical, structured approach

  • Giving feedback on performance

Motivational techniques 

  • Understanding what makes you and others tick – key drivers

  • Identifying the need to motivate and the link to performance

  • Defining motivation and exploring motivational theory

  • Have a thorough understanding of what best practice is and how an effective manager behaves and motivates the team.

  • Practical motivational ideas, tips and techniques

Managing performance 

  • The importance of managing, maintaining, and driving performance

  • How to set clear, unambiguous goals

  • The importance of monitoring objectives and performance

  • Exploring a structure for delivering practical feedback

  • Identifying different feedback interventions

Duration 2 days

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