interpersonal skills and health & wellbeing facilitator
Yvonne is a professional interpersonal skills and health & wellbeing facilitator. With a broad experience of developing and delivering training globally, she draws on her 35-year work portfolio both as an employee in frontline customer service roles and as a business owner building meaningful long-term relationships. Yvonne has spent the past 12 years delivering a range of interpersonal skills courses from customer service through to communication skills and personal development for frontline staff. She is also a qualified life coach and personal trainer and is an Amazon best-selling author for her first published book, ‘Suck It Up or Change; If you want a better life you create it’.
Reed Learning – delivering a range of courses as an associate trainer since 2010. Business and personal development public courses across a wide variety of business sectors. Also designing training courses for accreditation. Companies worked with through Reed include:
Sky TV – Designed a Customer Service Course
Trainline – Managing Upwards Course for managers
Lloyds Bank Graduate Scheme – In-house Personal Effectiveness Course
First DataBank – In-house Customer Service Course
International Medical Training Academy Limited – UK Director & Lead Trainer. Designed 21 courses for their portfolio to CPD standards. Now a CPD accredited centre.
Lilly Deutschland GmbH – Presentation skills training to European and Global Oncologist team, developing and enhancing their ability to present data in an engaging manner
TrueNorthGB – Leadership Consultancy firm, providing soft skills training to frontline NHS staff across the UK
Speak First – Global Leadership & Communication Skills firm, providing interpersonal skills training to a variety of industry clients
Harris Academy, Peckham – Coaching programme design & delivery for 15/16-year-old students preparing for exams
Guy Mascolo Football Club & Charity – Mentoring programme design & delivery for 16-24-year olds preparing to enter the job market
Areas of Expertise: Communication Skills, Emotional Intelligence, Presentation Skills, Self-Confidence, Physical & Mental Wellbeing, Speaking Engagements